How can I add the tracked time to the Jira customer portal?

Question

Hi,

I would like to show  the tracked time (wich I add at the task in Worklog) on Jira customer portal.

I would like to inform the custemer (who made the request) how much time did we spend with solving the request.

We track time on softver project too. (We have softver project and service desk project for one custemer)

It is possible to show both information somehow?

Thanks for the help.

Adrienn

Adrienn Nagy · Answer

Hi Susan,

Thanks for your help.

We will leave the time tracking information in comment. It will be the easyest solution.

Adrienn

Susan Hauth _Jira Queen_ · Answer

Hi Adrienn,

Unfortunately not and funny you should request as the very original idea for service desk was wanting to hide time tracking from customers.

You could look at Intenso - Extensions for Service Desk, but not sure if they support time tracking view.

Susan