No JIRA Service Desk Project Options

Question

I've just bought a JIRA Service Desk license and uploaded the obr file for it to JIRA Software via the Mange add-ons feature.  I do not see any options to create a Service Desk project... only Software or Business projects.

What am I doing wrong?  I have found a couple articles on people experiencing this but their issues seem to be caused for different reasons such as disabled plug-ins.  I have checked and do not have disabled service desk plug-ins under Manage Add-ons.  Oddly enough though, when trying to query SQL for plug-ins, I get a response that 'pluginstate' is not a valid object.

Craig Metzbower_ru1ttv · Answer

Sorry, I have found the root cause.... I had not associated the server with the license!  They probably should have that as a listed step in the Getting Started section!   ;)

Bhushan Nagaraj_zb9hek · Answer

Hey Craig,

Have you provided application access to yourself? This is generally the group named service-desk-agents.

Cheers

Bhushan