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Approval Tickets Issue in Workflow

Lakshmi Narayana_cc9nk1

Hi,

I have changed in the workflow chart and approval tickets are working but how to define custom conditions.

How the customer can reopen the resolved ticket

Regards,
Lakshminarayana

Accepted answers

Jack Brickey

@Lakshmi Narayana, unsure what you mean by "define custom conditions".

To allow the customer to reopen a resolved ticket edit the workflow and ensure there is a 'reopen' transition from done/closed status then click on the transition and expose it on portal, here is image.

Edit_—_JSD_IT_Support_Workflow_generated_for_Project_FIT_v2_-_JIRA.jpg

All comments

Jack Brickey

@Lakshmi Narayana, unsure what you mean by "define custom conditions".

Edit_—_JSD_IT_Support_Workflow_generated_for_Project_FIT_v2_-_JIRA.jpg

Lakshmi Narayana_cc9nk1

Hi Jack,

The customer portal have the list of ticket for example resolved tickets, how they can reopen the same resolved ticket.

Thanks,

Lakshminarayana

Lakshmi Narayana_cc9nk1

thanks Jack, issue is resloved

Jack Brickey

excellent. if my input provided the necessary answer please accept by clicking the check box. if not and you solved some other way please post the answer and accept it.