Endless credential validation when installing Sourcetree

C Hartl

Hi,

while installing Sourcetree I get the screen to input the license details. So I enter username and password as I did on other computers before. Then the wait symbol appears and starts circling forever.

 

It seems to me that my computer has issues to get a connection to the atlassian license server as:

• my credentials are valid (double-checked the online login),
• the setup works on other computers with my credentials,
• I can even enter wrong credentials without any different reaction,
• and yes, I have internet connection on this computer. ;-)

 

Version: I tried the setup with versions2.3.1.0, 2.1.11.0 and 2.0.20.1. But I'm pretty sure this does not have something to do with the problem's cause.

 

Any ideas would I could check on my computer?

 

Thank you very much  in advance!

 

Christopher

Ana Retamal

Hi! Can you try the following:

• Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
• Check Delete personal settings
• Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if it worked for you!

Regards,

Ana