JIRA Service Desk - Assign issues to epics/stories

Question

Hello,

We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large groupings, which I believe is Epic and Story in Jira.

Can this be done in Jira Service Desk?

James Halpin_nd16s7 · Answer

One of our customers has submitted a request for a large software development project. We use both JSD and JSW. This request was raised via JSD.

Initially we added several subtasks to that issue, but to clean things up I'm not attempting to migrate the Parent issue to an Epic and the Subtasks to Tasks within the Epic.

I have successfully converted the submitted issue to an Epic, and I can add Tasks within that epic, and I can convert existing subtasks to Tasks within the JSD project, but I can't seem to convert subtasks to tasks and assign them to the existing Epic. I was hoping Jira would have a Bulk Edit feature for this, but even individually, I can't find a field to assign an existing Task to an existing Epic within JSD.

The documentation linked above seems to have been deleted. Can someone advise?

Jack Brickey · Answer

well we were talking about adding a JSD issue to an epic. However, you certainly can add the Epic issuetype to a JSD project and thereby create an epic if you like. So I guess both. I have not played w/ this but I just verified that I could add the issuetype to a test JSD project. Note I suspect you need JSW in your instance for this. In other words I don't expect Epic issuetype to exist in JSD standalone but could be wrong.

Andrew Green_5j156d · Answer

Hey @Jack Brickey  to clarify - could you classify an issue within the JSD as an Epic? Or do you mean its only possible to add a JSD issue to an epic within a project (JSW)?

Thank you in advance.