unique constraint "AO_54307E_VIEWPORTFORM_pkey" violated on project creation

Question

Hi,

In order to avoid tens of clicks on 200+ servicedesks, i executed a small SQL that adds an issue type to each servicedesk portal that does not have that issuetype (plus the fields and default values required).

Now, i cannot create new projects with CSV importer because :

org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "AO_54307E_VIEWPORTFORM_pkey"
 Detail: Key ("ID")=(1917) already exists.

tried to create projects from GUI, same thing & same error (though, the ID increased)...

bouncing JIRA did not help.

select max(ID) from AO_54307E_VIEWPORTFORM

gave back

max

2168

i think i need to update some sequence in the sequence_value_item table, but i do not know which one...

anyone able to help?

Gabriel MOSCALU · Answer

Nic,

That would be great, but i'm not a developer.

We use ScriptRunner indeed, but i have troubles understanding the deeps of JIRA & ServiceDesk while learning a new scripting language. I have no issues with BASH & PHP, SQL & JQL, database reverse engineering, but the Groovy is too much for the time I have to do this side of my duties...

If the SR's Copy project builtin function would also consider SD configuration items, then it might be a good thing for us at least...

Even better, if SR would be able to compare 2 projects (including their SDs) and apply the delta as compared to a reference project, that'll be wonderful. it will certainly ease many admin hours...

still opened to suggestions on how to fix this (DB/etc).

Nic Brough -Adaptavist- · Answer

Scripting the creation of Service Desks should be possible.  That would be safe, as it would go through the API

Gabriel MOSCALU · Answer

Thanks Nic.

Or i can keep trying 100 times creating new project, then be back online as cached index will go above existing limit :(

Then I can import my next 400+ projects...

SD cloning is not available and in such setup with one SD per customer project means editing 200+ / 600+ projects everytime we do an evolution of the tool.

any further ideas?

thanks

Gabriel