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iam not able to change jira accounts mail adress

unknown

hi iam admin of the company Eft software jira

i have a user his mail account is yalcin.ozgan@codespacedev.com

his previous mail account was yalcin@codespacedev.com but he want to replace it yalcin.ozgan@codespacedev.com but jira dosent let it due the account was already activated.

please suggest

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Shannon S

Gokhan,

Are you using Jira Server or Cloud, and can you clarify what you mean when you say it's already activated? Do you mean it's not letting you change the email for an existing user, or it won't let you change to that email because another user has the same address already?

Kind Regards,
Shannon

unknown

Hi Shannon,

Yes, it cloud and existing user.

Shannon S

Gokhan,

Where is the user going to change his email address? According to Update your account details he needs to do this through id.atlassian.com:

Change your email address

To update your Atlassian account email address, log in to https://id.atlassian.com/ and click Change email address in the left panel.

If you aren't able to change your email address, you'll see a notification that says you have a Managed account, which means that your organization manages your account. As a result, you aren't able to update your email address. Contact an administrator to change your email address.

Let us know if you're having any errors there when he tries to update it.

Kind Regards,
Shannon

unknown

It's Correct. we are using is link if you would like you can try to change yalcin@codespacedev.com must be change to yalcin.ozgan@codespacedev.com