How to configure external comments to customers?

Question

We have installed 2 jira server desk (server version).

we sync the projects between the service desk with 'backbone sync issue' add-on.

For some reason all comments that being written to the customer (jira A to jira B)   appear as internal in jira B.

the syncuser on both service desk has 'service desk team' permissions.

roman_l0djep · Answer

Hi, thanks for your interest in Backbone Issue Sync. We have four different approaches to synchronising with Jira Service Desk: 2nd Level Support (Jira Service Desk <> Jira), 2nd Level Support (Jira Service Desk <> Jira Service Desk), Mirroring (same-level support), Power Customer Support. Which one are you using? Cheers, Roman.