Unable to connect confluence to Jira Crowd

Question

I have checked everything from whitelist to ensuring jira and confluence can connect. Just a curious note, when I enter in the incorrect details I do get a autheication error. Which mean I am assuming, that JIRA is able to communicate back with confluence. But when i do put in the right credentials, i get this error.

Can anyone help me with this?

Shannon S · Answer

Hi Akshay,

I'm going to be making a support ticket for you now because I'd like to review your support zip. I'll create it using the email you have on file here.

Please expect that email in a few minutes.

Kind Regards,
Shannon

akshay_0xon6k · Answer

So both Jira and Conlfuence are on the same server

Please let me know if you need any other information

And thank you Shanon for your response.

Akshay

akshay_0xon6k · Answer

2017-10-09 08:04:49,786 ERROR [http-nio-8090-exec-22] [crowd.embedded.admin.ConfigurationController] handleSubmit Configuration test failed for user directory: [ JIRA Server], type: [ CROW$
-- referer: http://biodxsystems.ca:8090/plugins/servlet/embedded-crowd/configure/jira/?xsrfTokenName=atl_token&xsrfTokenValue=a428fa6d800c69132ed1cae354748d69ff8a5e3d | url: /plugins/serv$
com.atlassian.crowd.exception.runtime.OperationFailedException:
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:78)
at sun.reflect.GeneratedMethodAccessor1789.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)

.....

(There is a bunch of error code and then...)

Caused by: com.atlassian.crowd.exception.OperationFailedException:
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:637)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:417)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:624)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.testConnection(RestCrowdClient.java:612)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.testConnection(RemoteCrowdDirectory.java:856)
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:69)