How to Fix "Dashboard Service: Failed to add item to Dashboard" error in JIRA?

Question

When I click Add Gadget it throws the error like : "Dashboard Service: Failed to add item to Dashboard".

Also the Images on the Dashboard are invisible like below.

arunk_b8dhmi · Answer

Thanks for the reply @somethingblue.

our IT Support team has fixed this issue. It was pointing to the Secured URL of our JIRA Server(https). changed it to http, then it worked.

somethingblue · Answer

Hi arunk,

* When did this behavior start?
* Does this happen on all dashboards?
* Does this happens for all users or just for you?

* Does this happen in all browsers?
* Does this happen in Safe/Incognito mode?
* When you attempt the action what error do you see in the logs?

In order to isolate this I would do the following:

* Try Safe/Incognito Mode on the Browser
* Try a new browser
* See if it happens for all users and all dashboards

Next, I would isolate to see if this is a network related issue:

* Reproduce the issue and create a HAR file.  Review the HAR file to see if it provides any clues as to why the content isn't rendering
* Use the development panel to see what is loading on the page
* Try bypassing the proxy and test to see if that resolves the issue

Cheers,

Branden