Unable to Log In - Service Desk Agents

Mohammed Imad

My Service Desk agent is unable to log in to his account even after we have reset his password. We can't delete his account as there are already 112 tickets tagged and linked to him. 

He is not able to do action on the portal for days now hence we need urgent help accordingly. 

Thanks,

INAXUS Support 

Shannon S

Hi Mohammed, 

What error does the user get when he tries to login to Jira? Can you share us the path he's using to login? No need to share the Jira URL just the part after your Jira URL.

Lastly, please confirm what version of Jira and Service Desk that you are running.

Kind Regards,
Shannon