Error when setting up mail handler

Question

Hello,

Attached is the error I keep receiving when I connect one of my exchange mail handler accounts to a JIRA project. The configuration passes the Pop/IMAP config, but not the mail handler section. Any help is appreciated.

Thanks!

Nic Brough -Adaptavist- · Answer

Then the question becomes "what's the difference between them?".  ALthough the error message is definitely pointing to the link being misconfigured somehow (might even be the network)

Kristen Viscardi · Answer

We have 10 other mail handlers configured the same way and they all work. This is the only one that doesn't.

Nic Brough -Adaptavist- · Answer

You've got it set for secure IMAP, so check the port is set correctly for your IMAPs service and you've got the right certificates installed.