JIRA Site and JIRA API Inconsistency - API returns deleted worklogs

Question

Hi guys, there is an inconsistency between the logged hours displayed from JIRA site and logged hours returned by the JIRA API.

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In JIRA site, it shows that logged hours is 10h 45m.

In JIRA API, it shows that logged hours is already 11h 46m.

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Below are the list of worklogs returned by the JIRA API:

Worklog#1 (June 19, 2017)

Worklog#2 (June 20, 2017)

Worklog#3 (June 21, 2017)

Worklog#4 (September 26, 2017)

Worklog#5 (October 05, 2017)

Worklog#6 (October 06, 2017)

However, if we checked the worklogs for the month of June in JIRA site, it shows nothing.

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Steven Lee_0y44ud · Answer

Hello @somethingblue,

* Is this Cloud or Server?

Yes, it's on the Cloud.

* Are you using any third party time tracking add-ons such as Tempo, etc and if so does disabling them provide different results?

Yes, it's integrated with Tempo. Currently, I have no control over this add-on and I think it would be risky to disable it now, it might affect the company processes.

somethingblue · Answer

Hi Steven,

* Is this Cloud or Server?
* Are you using any third party time tracking add-ons such as Tempo, etc and if so does disabling them provide different results?
* If this is server and you query the worklog table in JIRA do you see the worklogs for June?

If you are using a third party add-on that may have something to do with the inconsistent worklog results.  Let us know the answers to the above questions and if you're using an add-on which one.

Cheers,

Branden