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JIRA is acting tickets in my name

Chris_5h03d2

Hi All,

Jira is acting on tickets in my name. Examples:

1. Name made changes - 15 minutes ago

2.Name added a comment - 03/Oct/17 11:02 AM Internal

This issue requires your attention [@Manager1][@Manager2]

This started sometime in the last 48h.

Accepted answers

All comments

Mikael Sandberg

It sounds like someone added a listener or automation rule that is changing the issues. We use Automation Lite for JIRA to add comments to issues that have not been updated within a certain amount of days, and that one adds a comment similar to what you see.

Chris_5h03d2

In both cases, the mystery actions happened at ticket creation by the end users.

Mikael Sandberg

I would look and see if there are any new listeners/post function scripts that have been added for the project.

Josh Steckler

This looks like the result of a JIRA service desk automation rule. In the automation area of your project it lets you set a user that executes the automation.

Chris_5h03d2

Those rules ^^^ are the ones that have been there for ages. I'm not seeing a new rule that would be making the newly-appearing changes.

Josh Steckler

What does it say for the default user to run as?

It's got to be somewhere in there as the "needs your attention" phrasing is part of the mention users automation.