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Does Project Configurator add-on support Jira Service Desk version 3.8?

Tony Mackin

Does Project Configurator add-on by Adaptavist support Jira Service Desk version 3.8?

I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, fields, users, permissions....etc) from a Development system to a Production system for Jira Service Desk.

The documentation I've found only mentions that Project Configurator supports Jira or Jira Software. It doesn't specifically state if Project Configurator works or doesn't work for Jira Service Desk.

Accepted answers

Brittany Wispell

Tony,

Unfortunately Project Configurator does not currently support any version of JSD.

Because JSD was previously an addon, addons (now apps) represent a challenge.

All comments

Brittany Wispell

Tony,

Unfortunately Project Configurator does not currently support any version of JSD.

Because JSD was previously an addon, addons (now apps) represent a challenge.

Pepe Marañón

Hi Tony,

I would like to add two details to Brittany's answer.

First, as said above, it is the specific JSD addon content which is not handled now by Project Configurator. This means items like request types, SLAs, queues,... If you just want to move the standard parts of a JSD project, like screens, workflows, custom fields, users, permissions,... you can do it now with Project Configurator.

Second, we are working to handle those JSD specific items very soon. We plan to have that new feature before the end of the year.

You are welcome!

Samantha Sepulveda

@Pepe Marañón any update/progress on handling the JSD specific items. We are trialing this product currently but we need it to be able to support JSD moves.

Pepe Marañón

Hi @Samantha Sepulveda,

We are very close to the first release that will support JSD items. If you need additional details, please file a ticket at our support portal (https://productsupport.adaptavist.com/servicedesk/customer/portal/37).

Best regards

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