Collaborative editing not working

Question

Hi

I have upgraded to Confluence 6.4.0 and cannot edit pages in Collaborative mode. I get this message

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and logs in the atlassian-synchrony.log file:

{"synchrony":{"message":"synchrony.middleware.memorize-response [info] request for static resource","cache-key":["0.0.0.0","/synchrony/resources/js/vendor/sockjs.min.js",null],"ns":"synchrony.middleware.memoize-response"}}

{"synchrony":{"message":"synchrony.middleware.memorize-response [info] request for static resource","cache-key":["0.0.0.0","/synchrony/resources/js/synchrony.min.js",null],"ns":"synchrony.middleware.memoize-response"}}

Khuong Vu · Answer

I also upgraded from 5.10 to 6.1 for both staging and production environments.  Collaborative editing works in staging, but not in production.  I compare the log files, the atlassian-synchrony.log, and the error seems to be in these 2 lines:

{"synchrony":{"message":"synchrony.sync.hub [warn] closing in-close-promise due to xform error","ns":"synchrony.sync.hub","level":"warn","throwable":"clojure.lang.ExceptionInfo: closed having pending chunks {:message "closed having pending chunks", :chunk-count 2}
	at clojure.core$ex_info.invoke(core.clj:4593)
	at ginga.core$throwable.invoke(core.cljc:311)
	at ginga.core$throw_map.invoke(core.cljc:316)
	at synchrony.data_buffer$assert_valid.invoke(data_buffer.clj:17)
	at synchrony.data_buffer$decoder$fn__21714.invoke(data_buffer.clj:61)
	at ginga.core$contextual_buffering_transducer$fn__6447$fn__6448.invoke(core.cljc:453)
	at clojure.core.async.impl.channels$chan$fn__389.invoke(channels.clj:295)
	at clojure.core.async.impl.channels.ManyToManyChannel.close_BANG_(channels.clj:256)
	at clojure.core.async$close_BANG_.invoke(async.clj:188)
	at clojure.core.async$pipe$fn__4656$state_machine__4460__auto____4657$fn__4659.invoke(async.clj:470)
	at clojure.core.async$pipe$fn__4656$state_machine__4460__auto____4657.invoke(async.clj:467)
	at clojure.core.async.impl.ioc_macros$run_state_machine.invoke(ioc_macros.clj:1012)
	at clojure.core.async.impl.ioc_macros$run_state_machine_wrapped.invoke(ioc_macros.clj:1016)
	at clojure.core.async.impl.ioc_macros$take_BANG_$fn__4476.invoke(ioc_macros.clj:1025)
	at clojure.core.async.impl.channels.ManyToManyChannel$fn__313$fn__314.invoke(channels.clj:95)
	at clojure.lang.AFn.run(AFn.java:22)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
"},"message":"synchrony.sync.hub [warn] closing in-close-promise due to xform error"}

{"synchrony":{"message":"synchrony.http.entity-api [warn] Error in put-entity","entity":"/Synchrony-670f9d54-b238-3d11-ae8a-177723ff8625/confluence-14026356","ns":"synchrony.http.entity-api","level":"warn","throwable":"clojure.lang.ExceptionInfo: Request aborted {:level :warn}
	at clojure.core$ex_info.invoke(core.clj:4593)
	at synchrony.sync.connection$request_BANG_$fn__26921$state_machine__4460__auto____26922$fn__26924.invoke(connection.clj:56)
	at synchrony.sync.connection$request_BANG_$fn__26921$state_machine__4460__auto____26922.invoke(connection.clj:53)
	at ginga.async.take?(async.cljx:0)
	at synchrony.http.entity_api$content_reconciliation$fn__47975$state_machine__4460__auto____47976$fn__47978.invoke(entity_api.clj:489)
	at synchrony.http.entity_api$content_reconciliation$fn__47975$state_machine__4460__auto____47976.invoke(entity_api.clj:489)
	at ginga.async.take?(async.cljx:0)
	at synchrony.http.entity_api$put_revision_handler$fn__48231$state_machine__4460__auto____48232$fn__48234.invoke(entity_api.clj:549)
	at synchrony.http.entity_api$put_revision_handler$fn__48231$state_machine__4460__auto____48232.invoke(entity_api.clj:549)
	at clojure.core.async.impl.ioc_macros$run_state_machine.invoke(ioc_macros.clj:1012)
	at clojure.core.async.impl.ioc_macros$run_state_machine_wrapped.invoke(ioc_macros.clj:1016)
	at clojure.core.async.impl.ioc_macros$take_BANG_$fn__4476.invoke(ioc_macros.clj:1025)
	at clojure.core.async.impl.channels.ManyToManyChannel$fn__313$fn__314.invoke(channels.clj:95)
	at clojure.lang.AFn.run(AFn.java:22)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)
Caused by: clojure.lang.ExceptionInfo: in channel closed prematurely {}
	at clojure.core$ex_info.invoke(core.clj:4593)
	at ginga.core$raise.doInvoke(core.cljc:587)
	at clojure.lang.RestFn.invoke(RestFn.java:408)
	at ginga.async$expect_BANG_$fn__7003$state_machine__4460__auto____7004$fn__7006.invoke(async.cljc:224)
	at ginga.async$expect_BANG_$fn__7003$state_machine__4460__auto____7004.invoke(async.cljc:221)
	at clojure.core.async$ioc_alts_BANG_$fn__4614.invoke(async.clj:383)
	at clojure.core.async$do_alts$fn__4568$fn__4571.invoke(async.clj:252)
	at ginga.async.take?(async.cljx:0)
	at ginga.async$request_BANG_$fn__7104$state_machine__4460__auto____7105$fn__7107.invoke(async.cljc:245)
	at ginga.async$request_BANG_$fn__7104$state_machine__4460__auto____7105.invoke(async.cljc:245)
	... 8 more
"},"message":"synchrony.http.entity-api [warn] Error in put-entity"}

rishi · Answer

We upgraded from Confluence 5.10.1

Steven F Behnke · Answer

Upgraded from what version? Did collaborative editing work before? The logs you provided have no relevant detail. Please provide portions of the atlassian-confluence.log instead.