I need to set up an email to agents when an issue in some step has expired its sla Regards, Angela
You can do this via service desk automations. There is a delivered automation "Keep on top of SLAs" that will get you started.
You can find more details here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Brant Thank you very much for the reply. What you have proposed worked, but I can only configure my user for the notification. How can I make it take me to the rest of the users?
I need notifications to reach multiple users
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