JIRA workflow go back to previous step

Question

My workflow ends with STATUS DONE. But, users are selecting DONE and then changing their minds. But, there is no option to go back.

When I edit the workflow, I try to add a transition from DONE to a previous step, but I get an error message that I cannot make that change to a workflow in DRAFT. But, I cannot edit the workflow unless it is in DRAFT. Makes no sense.

How do I simply add an option for the user to go back to the previous step?

RonaldS · Answer

It turns out the warning that worried me was just a generic warning and I was taking all of the appropriate steps. Upon executing steps 1 and 2, everything got updated (very quickly because I never changed any of the existing statuses, just added a workflow) and I now can recover from an accidental DONE status change.

Thank you, everyone, for your suggestions. They all helped.

Nic Brough -Adaptavist- · Answer

No, I meant significant change to the workflow scheme, not the workflow.

The workflow is the process flow.  The workflow scheme tells a project what workflow to use for each issue type within it.

You can't associate a workflow with a project or issue type directly, you have to do it with a scheme.

RonaldS · Answer

No significant changes. I just added an updated version of an existing workflow. But, I did not first remove the old workflow. It just replaced it with the new one when I selected the one issue type that it was associated with.

Could that be the problem? I need to remove the old workflow first and then add the updated workflow version?

There are many other workflows in this scheme but I did not touch any of them.