We have been trying to add the field to the e-mail response to better increase the workflow of the system . i do not want to pay for an add-on when it should be easy enough to add that field in the configuration.
Please see the images attached.
Hi,
You can add custom fields into the velocity templates:
https://developer.atlassian.com/jiradev/jira-platform/jira-architecture/jira-templates-and-jsps/adding-custom-fields-to-email
Is that what you mean?
Susan
I ran through that and still the Customer field does not show when the ticket is created. See image attached.
I can be the only one that asked for this, it should be a simple edit to the e-mail template to better the product!
Is it the Organization field you want to see on email? Or a custom field?
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