Hi All, I'm migrating from GLPI to Jira Service Desk. In GLPI, we can configure "categories" for tickets. For example, we can choose : * Account > Password reset * Account > Account Update * Account > Account deactivation * Software > Installation * Software > Update * ... How can we configure this in Jira SD. I did some research without understand how it works :) Thank you in advance Regards, Jamel

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Categories in Jira Service Desk

Jamel Boustaoui

Hi All,

I'm migrating from GLPI to Jira Service Desk.

In GLPI, we can configure "categories" for tickets.
For example, we can choose :

Account > Password reset
Account > Account Update
Account > Account deactivation
Software > Installation
Software > Update
...

How can we configure this in Jira SD. I did some research without understand how it works

Thank you in advance

Regards,

Jamel

Accepted answers

Nic Brough -Adaptavist-

All of those are "request types". You could simply name the types as you have in your question, but it might work better to have a different portal for each group (so, an account portal, a software portal and so-on)

All comments

Nic Brough -Adaptavist-

Jamel Boustaoui

Understood thank you Nic

Abdelali Boumalek

Hi Nic,

Intressting topic what do you mean with "different Portal"? Different project to have another customer portal?

As I work with different teams so I dapt the queues and works with components each component is a department that should resolve tickets. No I'm thinking to split 2 projects from IT and Other departments

Thank you in advance

Abdel

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