Good afternoon,
We are in the process of clearing up a few service subscriptions having transferred control of a project.
As part of this transfer we no longer have access to the email servers/accounts, ordinarily this has not proven to be an issue - however Atlassian has forced a password reset on the account and emailed out instructions to the (no longer accessible) email address.
It does not seem to be possible to raise a support ticket without logging in (which obviously we cannot do).
So my question is - how do we exit this vicious cycle? At the moment our only option is to cancel the Visa card which funds the account - but that seems a very messy way to end a business relationship!
Our goal is simple to close the account.
Regards,
Ryan
