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Why JIRA startup failed

Stephen Goss1

I get the following:

JIRA Startup Failed

You cannot access JIRA at present. Look at the table below to identify the reasons

Description

Unable to clean the cache directory: C:\Program Files (x86)\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix

Accepted answers

Igor Sereda [ALM Works]

On Windows, file and directory deletion may fail for a number of reasons - if some process has this directory as its current directory, if the file is open, if an anti-virus currently scans the files there, etc.

The solution is:

1. Try to manually delete this directory from Explorer. If successful, start JIRA again.

2. If you can't delete manually, you need to figure out which process has files open there. Use Process Explorer for that, then you might want to kill the process or make it release the files.

All comments

AndreyevM

This directory exist? Do you have permissivos to write there? What about move it to somewhere without "(" in path? I dont know this plugin Felix, where i can get it to try here?

Igor Sereda [ALM Works]

The solution is:

1. Try to manually delete this directory from Explorer. If successful, start JIRA again.

2. If you can't delete manually, you need to figure out which process has files open there. Use Process Explorer for that, then you might want to kill the process or make it release the files.

Personally I just removed the read only permissions from the directory.

Anand Kumar

As per Igor's instructions, if you were able to manually delete the folder, you can restart the JIRA service by navigating to Start -> Control Panel -> Administrative Tools -> Services, finding the 'Atlassian JIRA' service, and clicking Restart (Windows 7).