nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

CustomerRequestService createCustomerRequest () return error for selects field

Suresh Sakhare

Hi,

I am creating customer request using jsd api. I am facing problem while setting list of fileds value. Basicaly for customField which is single select.

return error messages: Unable to to create request because of theses errors : Field with id 'customfield_10009' named 'Country' has these errors : Could not find valid 'id' or 'value' in the Parent Option object.

Here is my implementation.

HashMap<FieldId,FieldInputValue> map = new HashMap<FieldId, FieldInputValue>();
Either<AnError, ServiceDesk> sd = serviceDeskService.getServiceDeskById(admin, portalID);
ServiceDesk serviced = sd.getOrNull();
FieldInputValue fVlaue;
for (FieldBean fieldBean : fieldb) {
FieldId fID = FieldId.withId(fieldBean.getFieldID());
CustomField cf = customFieldManager.getCustomFieldObject(fieldBean.getFieldID());

if (!fieldBean.getValues().isEmpty()) { // select dropdown
FieldId fdid = FieldId.withId(fieldBean.getValue());
fVlaue = FieldInputValue.withValue(fdid);
}else{//text field
fVlaue = FieldInputValue.withValue(fieldBean.getValue());
}
map.put(fID, fVlaue);
}
Optional<Set<String>> user = Optional.empty();

CustomerRequestCreateParameters reqBuilder = customerRequestService.newCreateBuilder()
.serviceDesk(serviced)
.requestType(rqType)
.fieldValues(map)
.customerRequestChannelSource(CustomerRequestChannelSource.PORTAL)
.raiseOnBehalfOf(customer.getName())
.requestParticipants(user)
.build();


Either<AnError, CustomerRequest> createdRequest = customerRequestService.createCustomerRequest(admin, reqBuilder);

Please help me on this.

Accepted answers

Anuj Sapate_9qdmuf

I am assuming that you're using a single select list and finding difficulties to set values for that custom field while creating the customer request.

So, here is the answer for that:

Map<String, String> mCountry = new HashMap<String, String>();
/*mCountry.put("value", "India");*/
mCountry.put("id", "10001");
FieldId fd = FieldId.withId("customfield_10009");
FieldInputValue fv = FieldInputValue.withValue(mCountry);

As per the documentation, we can set the values in two different ways:

"customfield_11449" : { "value": "option3" }

or

"customfield_11449" : { "id": 10112 }

Ref: REST APIs > Field Formats

I have tested this code and it works fine for me.

All comments

Maarten Cautreels

Hi Suresh,

I've put your code sample in the Code block to make it a bit more readable. Just to make sure if everything still looks correct, can you take a look at the code sample again.

Thanks,

Maarten

Anuj Sapate_9qdmuf

I'm assuming that you're using a single select list and finding difficulties to set the value for that.

So, here is the solution for that.

Wrap the required value into the Object and set it to FieldInputValue like this:

Map<String, String> mCountry = new HashMap<String, String>();
 mCountry.put("value", "India");
/*OR  mCountry.put("id", "10001");*/
FieldId fd = FieldId.withId("customfield_10009");
 FieldInputValue fv = FieldInputValue.withValue(mCountry);

As per the documentation, we can set the value for single select with two different ways.

"customfield_11449" : { "value": "option3" }

or

"customfield_11449" : { "id": 10112 }

Ref: https://developer.atlassian.com/cloud/jira/service-desk/rest/

I have tested this code and works fine for me.

Anuj Sapate_9qdmuf

I am assuming that you're using a single select list and finding difficulties to set values for that custom field while creating the customer request.

So, here is the answer for that:

Map<String, String> mCountry = new HashMap<String, String>();
/*mCountry.put("value", "India");*/
mCountry.put("id", "10001");
FieldId fd = FieldId.withId("customfield_10009");
FieldInputValue fv = FieldInputValue.withValue(mCountry);

As per the documentation, we can set the values in two different ways:

"customfield_11449" : { "value": "option3" }

or

"customfield_11449" : { "id": 10112 }

Ref: REST APIs > Field Formats

I have tested this code and it works fine for me.

Suresh Sakhare_n45t1k

Thanks Anuj.

It will work for me.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk