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Unable to login with Local admin to JIRA Server

Patrick Benson

I am using JIRA v7.4.2, locally hosted on my windows laptop. After 2 years of logging into JIRA I am unable to login as Admin. The notice is "Sorry, your username and password are incorrect - please try again."

I have shutdown/restarted the JIRA server.

I still can not log in. There is no email set up. It's a local hosted server. I am the only user currently. What do I need to do to recover access?

I have tried logging in from Chrome and Explorer.

Accepted answers

All comments

Gregory Van Den Ham_2hc9n5

You'll need to set the password in the database to recover access:

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Tinker Fadoua

I agree with Greg, assuming also that you only have JIRA internal directory to access JIRA no other directory was added.

Patrick Benson

I am working on this solution, but having trouble connecting to the database. I will let you know if I am successful.

Patrick Benson

Ok database is still in H2 and was able to access using the embedded db instructions https://confluence.atlassian.com/jirakb/accessing-jira-s-h2-embedded-database-776818136.html . I executed the SQL to change the admin password and got the notification that the db is read only.

Tinker Fadoua

I just asked our DB person, she said that there is a way on making the change to be able to write as well.