We are receiving issues via email and need to include any cc'd email addresses in any email communications going forward.
These people are being added as a "requested participant" however within any notification settings there is no option to add "requested participants" anywhere, just the reporter and customers involved. Using the later option sends an email to any contact within the requesters organisation, with having large organisations as customers this is something we dont want to do.
I've had a look through similar questions and I've not seen a solution that works.
Any help would be appriciated.
