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Service failing to start

Samir Freelance

Hello ,

can somebody please tell me how to troubleshoot why Jira service is not starting

evertime i start windows server 2003 i have to go to windows services and click restart on Atlassian jira 4.3.4

and then i will be able to Access Jira in the browser

It shows that the status is started but i am forced to restart the service

Thanks for any help

Accepted answers

Colin Goudie

Yes, please check out all the log files. They should tell you the culprit. I was thinking one possibility if you are running SQL server on the same machine, is you may want to set JIRA to a delayed start. You can set that with within the services window, services.msc.

All comments

Jeremy Largman

Samir,

There's a error log called jakarta-service.log in the log folder. Check that out. Is there anything in there?

Colin Goudie

Samir Freelance

Colin yes I am using SQL server on the same machine ,Can you tell me how to set a delayed start with the services window?

Colin Goudie

Open up the services window by going to Run.. and typing services.msc

Then find your service and double click it, bringing up its property window

On the first tab (called General) there is a parameter called Startup Type which has 4 options.

Select the first, Automatic (Delayed Start)

Samir Freelance

I am trying to discover what value to change for JIRA290611223619 in the registry Editor