How can I authenticate mail that is being sent through JIRA Service Desk?

Question

We're in the process of setting up the service desk to be a gateway for account setups. When the user sets up an account, our JIRA service desk automatically sends an email out with confirmation and more information regarding the process of our software. However, the email is not authenticated and the users frequently have trouble accessing it - I'd say with 50% users not being able to access the confirmation email since they come from a stricter email monitoring system.

Could you provide a couple of options that JIRA service desk emails can be authenticated?

Thanks

Peggy Ip · Answer

Thanks Branden,

Yes, you are correct. We have more than 1000 members and cannot work with each individual mail admins to white list our domain, IP. The best we can do is decrease the chance of us going to spam.

A more general question is to ask, what are some common practices for ensuring these automated emails to go through?

somethingblue · Answer

Hi Peggy,

When you say they are unable to access the email because they can't authenticate do you mean their email monitoring system is marking the emails as SPAM?  If that is the case they will need to work with their Mail admins to white list your domain, IP, etc.

If you're not referring to the emails going into a SPAM filter please explain further what you mean by authenticated and we'll go from there.

Cheers,

Branden