Hello
When the JIRA mail handler inspects and then processes emails (using IMAP), it marks emails as read.
It marks all emails as read, regardless of whether the person who sent the email is a JIRA customer or not. In our instance we only allow customers and users to create Service Desk tickets.
This means that there are some emails that get read and may be important but do not come directly from a customer, therefore do not create/update tickets. These are hard to pick out for Service Desk agents when scanning the email for any tickets not automatically created/updated, due to the high volume mail to look through and keep on top of.
Is there a way of making the JIRA mail handler mark an email as unread if it finds that the email comes from a non-customer/non-user?
Best wishes
