Daily backup fails

Jérôme BARBIER

Hello Community,

After having migrating database (h2->mysql) , reinstalling Confluence, restoring backup and upgrading to 6.4.0, every thing is green is healthcheck.

I have only one problem, my daily schedules backups fail.

2017-09-20 09:11:26,040 WARN [Caesium-1-2] [activeobjects.confluence.backup.LoggingBackupProgressMonitor] beginBackup Begin Active objects backup, change log level to INFO for com.atlassian.activeobjects.confluence.backup for more detailed logging.
2017-09-20 09:11:26,258 WARN [Caesium-1-2] [activeobjects.confluence.backup.LoggingBackupProgressMonitor] endBackup Completed active objects backup.
2017-09-20 09:11:35,940 ERROR [Caesium-1-2] [confluence.importexport.impl.BackupJob] runJob Error while running the scheduled backup
java.io.IOException: Permission denied
 at java.io.UnixFileSystem.createFileExclusively(Native Method)
 at java.io.File.createNewFile(File.java:1012)
 at com.atlassian.core.util.FileUtils.copyFile(FileUtils.java:461)
 at com.atlassian.confluence.importexport.impl.BackupJob.runJob(BackupJob.java:67)
 at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.doRunJob(JobRunnerWrapper.java:114)
 at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.lambda$runJob$0(JobRunnerWrapper.java:90)
 at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
 at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
 at com.atlassian.confluence.impl.schedule.caesium.JobRunnerWrapper.runJob(JobRunnerWrapper.java:90)
 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:410)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:388)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
 at java.lang.Thread.run(Thread.java:748)

 It seems to be related to a permission problem and the logs is asking to change  com.atlassian.activeobjects.confluence.backup to INFO, but i don't know in which configuration file i have to set this value.

Somebody could enlight me ?

Thank you

Jérôme BARBIER

I managed to set the log via the GUI.

The log didn't help me that much.

I tried to set the scheduled backup WITHOUT attachement and it worked.

Then put back the attachement and failed.

I renamed /var/atlassian/application-data/confluence_2/attachments/ver003 and launched a backup (a lot of errors but the backup file was successfully created without the attachments)

Finally renamed the ver003 to original name and the scheduled backup now works...

Strange.