Estamos teniendo problemas con la implementacion de Zendesk con JIRA. Hemos configurado el entorno y estamos en un periodo de testeo, hemos configurado los plugins Zendesk y svn. Tras la configuracion de intercambio de tickets con el Zendesk empezó a fallar la parte de la actividad en el panel de la incidencia . Se lanza el error: "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."
Sólo parece suceder en los tickets compartidos.
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We are having problems with the implmentation of Zendesk with JIRA. We just configured all the eviroment, created a couple projects and configured the Zendesk and svn plugins. After the Zendesk sharing ticket config it started failing the Activity part on the issue panel just doesn't show. It throws the error : "Error rendering 'com.atlassian.jira.jira-view-issue-plugin:activitymodule'. Please contact your JIRA administrators."
It only seems to happen on the shared tickets.
Atlassian just answered that.
Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in class net.customware.plugins.connector.jira.issue.attachment.action.AttachmentTabAction threw exception java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager at viewissue/activityblock.vm[line 51, column 23]
at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)
at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262
Caused by: java.lang.ClassCastException: net.customware.plugins.connector.zendesk.manager.impl.DefaultZendeskManager cannot be cast to net.customware.plugins.connector.core.integration.manager.AttachmentAwareRemoteManager
at net.customware.plugins.connector.core.client.manager.impl.DefaultConnectorRequestManager.fetchAttachmentsMetadata(DefaultConnectorRequestManager.java:294)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
Can you help please.
