nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Remove approvals section from Customer Portal

Tiffany Owen

How can I remove the "approvals/approver" information so that the customer does not see this? We use approvals amongst our agents to approve when an issue gets escalated to another group on our team, so we can see this on our side (view issue screen), but we don't want customers to see this in their Portal. Is there a way to remove it from the Portal?

The highlighted sections in the following image is what we do not want the customer to see:

Accepted answers

MoroSystems Support

Hi Tiffany,

I'm sorry but I don't think it is possible. There could be plugin implemented which would remove these items because it looks like these information can be found in html by class approver-decision and cv-approval-status.

All comments

MoroSystems Support

Hi Tiffany,

Tiffany Owen

Thank you. I was indeed able to create a custom plugin that hides these elements.

unknown

Hi Tiffany,

Are you able to share the solution with me? We are trying to achieve something very similar and struggling!!

OliverGesch

Hi Tiffany, I'm also interested. Please share.

Gil_2dvf2c

Hi.

I didn't find this app on the marketplace.

Where can I get it?

Pavel Junek

Hi Gil,

You won't find this plugin on Atlassian MarketPlace. This is a plugin that @Tiffany Owen has made for itself.

Pavel

Sandip Shrivastava

Stop JIRA instance
Take a back up of servicedesk-frontend-plugin-x.x.x-REL-0021.jar under shared-home/jira/plugins/installed-plugins.
Follow the KB Article to extract and rebuild after you have modified .cv-approval-status {margin-top:30p;display: none} class in portal-approval-statuses-webpanel.c923848f1113bde2c983.css as shown in the screenshot below

Rebuild the jar and replace it under shared-home/jira/plugins/installed-plugins.
Delete the plugin cache[JIRA_HOME/plugins/*.bundled-plugins* and JIRA_HOME/plugins/*.osgi-plugins]* from the individual nodes and restart Jira
Clear the Browser cache or attempt to access the customer portal in Incognito window of your browser.

This needs to be maintained throughout the upgrade by individuals and is not encouraged though.

moziauddin

This no longer works as the CSS attributes are changed. Is there anyway of hiding it in JSM cloud?

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