Nothing change on my end in terms of my notification schemes, but all of a sudden we are seeing every transition on every ticket.
Can anyone else confirm?
hi Jerry,
workflow's transition is visible on customer portal when its 'property' Show transition in the customer portal is ticked:
.
just so i am clear here. are you saying that your customers are able to perform all transitions from the issue view screen of the portal? Can you provide a screenshot?
No, but what is happening is that any transitions performed in our JSD that are not to be shared are visible as comments to the customer in their customer portal.
screenshot
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