Second servicedesk at help center. Doesn't show up in JIRA

Pascal Lemmens

There is only a single servicedesk project active, but in the help center there is a second servicedesk where you can raise requests. If i make a request i can find it back if i click on the "requests" button on the top right of the customer portal screen. If i go back and search the project or request nothing comes up.

Even when i try to enter the reference ID of the request i get a message that displays: "this issue can't be viewed.

Any idea how to delete this servicedesk if it only excists in the help centre?
thanks in advance.

Gregory Van Den Ham_2hc9n5

Any service desk instance should have a project.   On the admin side, administrate projects, sort by project type and see if it's listed there.   Its quite possible its permission restricted.