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Jira Server startup stucks in "Running system startup tasks"

unknown

I had to update the DB-System. I copied the DB from a Microsoft SQL Server 2008 to a MS SQL 2014 server. Then I changed the connection string in the file bin/config.bat - test of connection was successful and started the jira-service.

When I start the service the server stucks at step "Running system startup tasks" (for 4 hours yet)

Version: 7.3.1

What can I do? What did I wrong?

Accepted answers

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Shannon S

Hi Martin,

Can you review this section on Switching databases to confirm you did all the required steps when migrating the data?

It appears you need to make sure to stop Jira completely and remove the dbconfig.xml file. Then when Jira starts again it will ask you for your database configuration details.

Kind Regards,
Shannon

unknown

Hi Shannon,

I stopped the jira service via service manager on windows server
I made a backup of the DB on the MS SQL 2008 2008 server
I restored this DB on the MS SQL 2014 server
I changed the connection string in the dbconfig.xml
I started the jira service

Well, I have already done a DB migration via XML Backup - that was successful. But I thought, that changing the DB connection string in the dbconfig.xml file should also work. So this way isn't working?

Thank you so much!

Shannon S

Hi Martin,

I would definitely recommend the steps in that article rather than updating dbconfig.xml.You can see in the steps it mentions updating dbconfig.xml if you're using the same database type, but not if you have a different database type.

Can you try deleting that file after you stop Jira and restart and let me know how it goes?

Kind Regards,
Shannon

unknown

Ok, now I am able to connect to the database and the tables are created. But I stuck at the page, where I have to enter the db connection parameters. In the jiralog the last input is:

active-objects-init-JiraTenantImpl{id='system'}-0 DEBUG anonymous 872x17x1 1xlxw70 10.10.10.94 /secure/SetupDatabase.jspa [c.a.activeobjects.osgi.TenantAwareActiveObjects] bundle [com.atlassian.plugins.atlassian-whitelist-api-plugin] creating ActiveObjects

It doesn't go on to the next Screen ("Set up application properties") I have been waiting for one hour now.

Is this a proplem of the database? Or the user rights on the database? I did all steps from here: https://confluence.atlassian.com/adminjiraserver072/connecting-jira-applications-to-sql-server-2014-828787573.html