Disable the login box pop-up when on iPhone&Safari

Jason Whitener

https://jira.atlassian.com/browse/CONFSERVER-43775

 

I've disabled the confluence mobile plugin, but our users still see the non-functional login pop-up when using safari on their iphones.

I've been trying to simulate an iphone/safari experience in a browser that has developer tools, so I can track down how to block/disable the popup with custom code, but so far no luck.  User Agent switchers, online 'iphone simulator sites', nothing seems to trigger the pop-up in a browser , except really being on an iphone.

Question:  does anyone have a way to disable the broken login pop-up?  None of the suggested methods in the several different 'issue' pages about this have worked for us.

 

Shannon S

Hi Jason,

That issue was resolved in Confluence 6.0.2 according to the main bug ticket:

• CONFSERVER-43776

My best recommendation would be to upgrade to that version. The other option of a workaround is to use a different browser on your phone if disabling the add-on didn't work.

In terms of troubleshooting in a browser, is Safari emulation not working for some reason? I assume you've tried that, and it doesn't replicate the pop-up for you.

However, If you don't have it turned on, you can go to Safari > Preferences... > Advanced. At the bottom, you'll see Show develop menu in menu bar. Then you'll have a Develop menu, and you can select User Agent and select how you want pages to load, including as if they were on iOS 10.

Kind Regards,
Shannon