Approval lost when copying workflow

Paul Tiseo

 When copying a default change management workflow of a ServiceDesk project, I lose the approval functionality. For example, in my current copy, the "Awaiting CAB Approval" step does not show the "Add Approval" checkbox when the diagram is in edit mode and you click on that status.

ari

Approval feature available for Service Desk projects only. After you assign new copy to Service Desk project you will see Approval option on the workflow.