Read mail from Office 365 mailbox

Question

We're running Jira (7.3.8) on a Windows 2012r2 server behind a firewall. We are not using SSL at the moment (not sure if this is relevant).

Now I want to add a new POP/IMAP server reading email from a mailbox in Office 365, but I get the following exception:

SocketTimeoutException: connect timed out

I use SECURE_IMAP and according to our technicians port 993 should be open in the firewall. I have verified user/pwd.

So, do I need to do anything else before? Do I need to import som public certs? Config changes? Really needs some ideas here. Hope someone can help me.

//Mattias

Mattias Kallvi · Answer

Hi,

Unfortunatly I can't be of much help. We still get this error sometimes when we try to add a new POP/IMAP-server. I can also see warnings in our incoming email log files when an existing mail server tries to read incoming emails.

Some findings:

1. When we wants to add a new incoming mail server and the error occurs, we just press cancel, wait for a couple of minutes och then try again. Usually it works. This makes me Think that it is a network issue.

2. Verify that you have POPS/IMAPS enabled. I know that one of our admins switched that setting off on our mail accounts. I can't remember what error I got in Jira then.

I have pinged the server, done a trace route and nslookup. No errors there. At the moment I have asked our network techicians to look into this. Maybe it is just O365 beeing to slow :-(

If we find soemthing, I will let you know.

Regards,

Mattias

RAJYS · Answer

Hi Mattias, We are encountering the same issue. Anything you are able to find. Please share the solution if you have.

Thanks,

Sridhar

Mattias Kallvi · Answer

Hi,

Tested the connection and checked the logs. I can see that exact error. I guess I'll need to have another talk with my technicians about this. I will get back with my findings.

Cheers

Mattias