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Unable to login to new Atlassian Cloud UI

Michael Nikitochkin

Few weeks ago, when I go to login page It requires to have google login page. But my email in jira is an alias and jira cloud could not find it, so i could not login anymore.

Please fix the login page to return feature login by username and password. And add ability to specify more than 1 email to the account and connect multiple google or github connections.

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Shannon S

Hi Michael,

I see that the Cloud account that is associated with the email (which you are using to create this issue) does not currently have Google enabled.

If you log in and are being redirected to Google, this means that another instance has the account enabled on it as a Google account. We weren't able to find the email domain in particular as a Google domain. When you said you are using an alias, does it contain a domain alias?

The way the system works if that if your email exists anywhere on another Cloud instance as a Google domain, then you will be automatically directed to Google. This may be what is occurring here.

It is possible to sync multiple Google domains, provided they are under the same GApps account.

In regards to your final request, we have a feature request open for that, which you can vote on and watch for any updates:

Multiple Github Domains: JSWCLOUD-14373

Let us know if you have any questions.

Kind Regards,
Shannon

Michael Nikitochkin

Hi Shannon,

my main email is mn@pubnative.net, but I am using michael@pubnative.net.

When I visit https://pubnativegmbh.atlassian.net and input michael@pubnative.net, then I redirecting to Google. I input my credentials, and I am redirected back to Jira.

Wher I see next page: https://cl.ly/010N07442W1f

Here is text:

```

Did you use the wrong account?

Your email address mn@pubnative.net doesn't have access to pubnativegmbh.atlassian.net

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with mn@pubnative.net, contact your administrator.

```

also it could be that my previous email (2 years) ago was mn@applift.com used for Jira.

Thanks, Michael

Shannon S

Michael,

You had mentioned you are using an alias. Can you explain how that is?

mn@pubnative.net
michael@pubnative.net
mn@applift.com

Let me know which one is an alias of what, and what is the primary email address.

Is mn@pubnative.net being used anywhere else in the Atlassian universe?

Kind Regards,
Shannon

Michael Nikitochkin

Primary: mn@pubnative.net

Alias: michael@pubnative.net

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