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How can I manage email notifications as a user?

Pim_vcuiw5

Jira send me a awful lot of email notifications.

I expected to be able to be able to make an adjustment in my settings to configure this to a more relevant email stream. But I couldn't find how to do this.

E.g. I'd like to receive an email when I'm mentioned and when a ticket is assigned to me. But no more emails when anyone has made an adjustment to ticket etc..

I have no admin rights, I just want to change this for me as a user.

How can I do this?

Accepted answers

Bhushan Nagaraj_zb9hek

Hi Pim,

Modifying email notification settings for a project is a system administrator function. You will have to reach out to your admin and suggest modifying it to better suit your requirements.

Alternatively, you can setup a filter on your email.

As a user, there are some changes you could perform to your profile and email notifications in JIRA. These are documented at https://confluence.atlassian.com/jiracoreserver073/managing-your-user-profile-861257126.html#Managingyouruserprofile-Managingemailnotifications

Cheers

Bhushan

All comments

Bhushan Nagaraj_zb9hek

Hi Pim,

Modifying email notification settings for a project is a system administrator function. You will have to reach out to your admin and suggest modifying it to better suit your requirements.

Alternatively, you can setup a filter on your email.

Cheers

Bhushan

Pim_vcuiw5

Thank you Bhushan, I appreciate your answer. Unfortunately not the solution I hoped for though... Too bad JIRA gives so little flexibility for users regardi such an important topic. It would help JIRA too if people would read emails so the algorithms don't mark it as spam.

So, Hopefully this'll improve in the near future. Thanks and kind regards...

Arthur Mack

Pim, as a JIRA admin I soon pruned down the JIRA notifications as I got so much Xitching from users. There are many good topics on this subjesct. Maybe you should point this out to your Admin!

Pim_vcuiw5

Thanks Arthur, I will search my admin (I'm just a PO from a client within the JIRA structure of our digital agency) and see if he can make changes for me.

Joe Pitt

notification schemes are designed to be setup for project roles, assignee, reporter, watcher, or groups not individual users.

Arthur Mack

While that is true the deafualt notification scheme is way to much for any users, every time an issue is even modified you get a notification.

Joe Pitt

I agree, but it often has to be a compromise from those that want everything (I've had those) and ones that just want open and closed.

Arthur Mack

Yes indeed, it ends up being a comprimise and you cannot please everyone.

Nataliya Vasyliv_Reliex_

Hi Pim,
There is a great solution by using Email Notifications Digest add-on that enables JIRA users to group JIRA notifications and send them as a digest at a scheduled date/time.
You will get a single digest email with the updates specifically for you. All updates are grouped by issues and you can easily track who made each update.
It will save your time and a lot of nerves and peace of mind. You can keep a bird’s eye view on important issues and not distract many times during the day.

How it works:
Once Email Notifications Digest is installed and configured, each user in the system will start receiving the digest of recent JIRA updates at date/time configured by the user).

You can configure:

time
schedule
number of updates

All recorded actions are in the digest:

Create new issue all issues types are supported
Updates to an issue all modifications made in issue fields:
1. standard fields (description, summary, component, affects/fix versions, issue assignee/reporter, due date, attachments etc.)
2. custom fields (labels, planned start/end dates, user picker, group picker, check boxes etc.)
Log Work
Comment to an issue (add / update / delete comment)
If the user is not allowed to see a comment due to visibility level restrictions (comment cannot be visible to JIRA group user is part of), the record will not be sent in a digest.
Issue State change (start progress, resolve, close etc.)
Move an issue
Convert an issue to task / sub-task
Delete an issue

Hope that I helped!

Arthur Mack

Nataliya, any plans for a cloud version?

Pim_vcuiw5

Thanks Nataliya for your extensive answer. I appreciate it!

I'm enjoying a holiday now, will dive deeper into this later on. But this add-on sounds pretty good. However I think there are certain notifications that I would like to receive immediately and just mute others. And it seems that this digest mail would maybe not fit the purpose best for me. Will see what works best in the near future, thanks for letting me know!

Kara Sheil

Is there a solution for those on the Cloud service? I still only see the server version of Email Notifications Digest still after the last comments were posted.

Leanne Priest

David Rodriguez_z6z300

Why couldn't JIRA allow users to manage e-mail notifications similar to Confluence? I believe this is what's asked for and needed for JIRA

Confluence Support: Email Notifications

https://confluence.atlassian.com/doc/email-notifications-145162.html?_ga=2.161482549.842865063.1548889236-1173795885.1534361934

Arthur Mack

SInce JIRA is task (issue) driven rather than just reading a page for information or editing purposes I don't think they should have the same kind of notification scheme. If users decided to opt out of certain JIRA notifications then no work would get done!

Karin van den Berg

I respectfully disagree Arthur. By receiving notifications of every single change on a ticket you've once interacted with (worklog, status change, added to sprint, etc etc), people end up ignoring the JIRA email notifications altogether. I see on my JIRA dashboard that the notifications there (bell in the lower left) splits notifications by "Direct" and "Watching". Direct only includes those where I am mentioned, assigned, that sort of thing. Those are the ones I would want to receive by email because those actually require my attention! Now I am tempted to just archive each and every one of JIRA's emails because it is too much. Simply having the option to choose between direct notifications by email or all would be perfect for me.

Jesse Snyder

@[deleted]I completely agree. My team has been having a bad issue of not seeing mentions and therefore not replying to questions asked on tickets. When you get so many emails, everyone ignores them! I know I do. I would love to have more advanced options per user that could be over-ridden at the project level if admins want to ensure every user is getting a specific type of email.

I'm looking at the Jira board a lot throughout the day. I don't need notifications about every single update. I would love to get emails when my name is mentioned or someone left a comment though.

Avigail_Manheim

Navigate to Personal Settings (On the bottom of the blue sidebar on the left, click on the icon that has your initials or avatar > select "Settings")
From here you can adjust what emails you get.

Here is the documentation from Jira that explains what the various email notification options are once on the Personal Settings page.

https://confluence.atlassian.com/jirasoftwarecloud/manage-your-jira-personal-settings-952598541.html

Avigail_Manheim

Navigating to Personal Settings.PNG

Note that you need to select "Setting" under Jira, not "Account Settings" - See yellow highlighting in the image. (Though if you do select Account settings, it is possible to navigate to the same place by going to products > and clicking on the name of your instance under Jira Settings)