jira-administrators group and lost view to the service desk customer portal

Rashmi Belur

Hi 

I assigned one of the user who was customer with no application access added  to jira-administrators group and lost view to the service desk customer portal to view the previousely opened requests and cannot create  new requests.

 

What additional steps should I take when I make a person from customer to jira-administor access, so this wont happen.

When user was customer there was no group assigned to the person.

Andy Heinzer

Strange.  Even JIRA admins should have enough rights to create issues in Service Desk (if the project roles permit it). 

Try going to the service desk project admin page and search for this user in the roles:

http://JIRAURL/plugins/servlet/project-config/PROJECTKEY/roles

I'm interested to learn if that username still shows within the "Service Desk Customers" role of that project.  Of if they now suddenly are a member of a different role in that project.  If they don't exist at all there, that too might explain why they can't see the customer portal.   The user either needs to be in some role of that project or in a group that is in role for that project.

Also what happens when this user tries to login to the customer portal?  What do they see?

What about if they login to the main JIRA login page (not the customer portal login page)?