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Customer token expired - how do I get them a new sign-up email?

audrey_bay

I added a bunch of customers awhile back and some people did not sign-up right away so they are reaching out to me because their token has expired. I deleted them as a customer, re-added - still no sign-up email. I deleted them again, reindexed, re-added - still no sign-up email. How do I push a new sign-up email to a customer? This is really frustrating.

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Jack Brickey

cloud or server? in Cloud and I thought server. for anyone that never has logged in there should be a "resend" link to the far right of their name.

audrey_bay

Cloud, there is no option to resend, just remove.

Jack Brickey

ok so. what does a customer see if they hit the login page. i'm wondering if they get a reset password option. I haven't run into this in awhile so unsure.

when you delete an readd are you doing this from the project page or user management/portal only?

audrey_bay

I don't believe they are getting a reset password option. I'm doing this from the project page and not the portal. I'm the Service Desk admin.