tips for Confluence 4.0 LDAP troubleshooting?

Question

OpenLDAP is set up and the directory has been synchronized, but I can't log in with my LDAP credentials and if I try to add an LDAP user to a group I get the error, "User <name> could not be found. Please confirm his or her existence with a Confluence Administrator." One of the IT guys fiddled with the settings and said they're correct.

Robert Lauriston · Accepted Answer

If anyone else has a similar problem, we eventually got OpenLDAP working for us in Confluence without saving a username or password in the settings.

The key was setting LDAP Permissions to Read Only with Local Groups.

We also set the Base DN, Additional User DN, AdditionalGroupDN, User Object Filter, User Name Attribute, User Name RDN Attribute, User Display Name Attribute, User Email Attribute, User Password Encryption, Group Object Class, Group Object Filter, and Use the User Membership Attribute.

All other settings are at their defaults.

I have no tips for troubleshooting other than contacting Atlassian support.