Workflow - Assign to user based on resolution?

Question

Is there a way to setup a workflow to assign to a user based on the resolution?

Use case:

* Developer gets bug
* Developer resolves bug as "Fixed"
* Bug with "Fixed" resolution gets assigned to QA to verify
* If the developer resolves bug as anything other than "Fixed" (Incomplete, Duplicate, etc) bug should not be assigned to QA

I already have set up a workflow to update the Assignee field to the QA user, but all things that are resolved go to QA regardless of the Resolution field.

Here's a pic of the workflow diagram attached if that helps illustrate the point.

Thanks!

Nate Evans · Answer

Great, thanks for the tips, I'll give it a try. Still trying to wrap my head around Jira admining... But looks like these approaches may help me avoid going for a paid addon :)

Sam Hall_h1otcf · Answer

And it wouldn't be a complete answer from me if I don't add just one more thing:

I'd be wary of setting the 'Fixed' resolution before a bug has been through QA. After all, you don't really know the bug has been properly resolved until it has been tested - despite what the dev might think : )

Personally, I'd probably go with something more like the following:

From In Progress status:

* 'Fixed' transition leads to a 'Verfication' status, auto-assigns to QA, but does not set resolution.
* 'Won't Fix' transition leads to a 'Done' status, allowing user to pick limited resolutions (using method described above).

From Verfication status:

* 'Verified' transition leads to Done status and sets 'Fixed' resolution.
* 'Not Fixed' transition leads to Reopened status.

But up to you of course Nate. You might have good reasons for setting resolution earlier. Hope this is helpful at least.

Thomas Schlegel · Answer

Sam's option is much clearer - you won't have so much workflow buttons on your screen to confuse your users ;-)