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Suggestions for a workflow that allows me move issues from the service desk to a development project

Mandi Chiancone

We currently have our Service Desk configured and would like to send issues that should be prioritized in our development backlog to a different project. I was doing this manually, which is not terrible, but I am thinking there is a better solution?

Accepted answers

Steven F Behnke

I would not.

I would rather use the Create + Link operation in the More menu to create a cooresponding issue in the respective Software Project backlog. Then I would use Automation to automatically close the Request when the Development item is closed.

All comments

Steven F Behnke

I would not.

Jack Brickey

agree w/ @Steven F Behnke here. there are some other threads that provide ideas on automation too. You will see one of them to the right under Related content > Re: How to create a JIRA issue from a Service Desk...

Mandi Chiancone

Thank you both!

Jack Brickey

can u accept Steven's answer?

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