Missing reponse when I reply back to support ticket that came in as an email.
I tested this by emailing in (from a test email) and from the service desk I hit respond to the customer. I then typed a message in the external box. The email account got a reply email but it doesn't show the message and only provides a reply line and "Eddy Chen changed the status to Waiting for
The email account got a reply email but it doesn't show the message and only provides a reply line and "Eddy Chen changed the status to Waiting for the customer." What happened to my response?
