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How to change default resolution to "unresolved"

Annika

Yes, I admit, I made the big mistake of creating a custom resolution called "Unresolved" and made it default.

I deleted the custom resolution and managed to clear all issues with a post function. However, whenever I want to create a new issue the resolution is required since there's no default defined anymore and I cannot choose "Unresolved" from the list.

How do I change the default resolution to "Unresolved" or rather "None"?

Accepted answers

Nic Brough -Adaptavist-

You don't.

When the resolution is placed on a screen, it takes a value, and unresolved/none/blank is not an option.

You need to make the resolution optional, and remove it from all screens except those on "close" type transitions.

All comments

Nic Brough -Adaptavist-

You don't.

When the resolution is placed on a screen, it takes a value, and unresolved/none/blank is not an option.

You need to make the resolution optional, and remove it from all screens except those on "close" type transitions.

Annika

Thank you, Nic!

Nadine Harvey

So...how do you create a "close" type transition in order to force the open of the resolution screen for entry?

Nic Brough -Adaptavist-

Use a transition with a screen that includes the resolution

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