Jira Service Desk Automation - best practice

RK _Rajakrishnan_

In a jira service desk project, during ticket creation, I have to update the ticket component based on state/region (custom field). Which is most efficient, create one automation rule for each state/region or have one automation rule branching if then for each state/region?

Ignacio Pulgar

One single automation rule would be more efficient, as once the state had been found true in a IF condition, the corresponding 'Then' action will be performed and no further condition checks will be made.