How to auto assign issue based on customer request type?

ANN LEE

I tried to assign ticket using following script, but doens't work. Is there anything wrong? Many Thanks!

import com.atlassian.jira.component.ComponentAccessor
def customFieldManager = ComponentAccessor.getCustomFieldManager()

def requestCf = customFieldManager.getCustomFieldObjectByName("Customer Request Type")
def requestType = issue.getCustomFieldValue(requestCf) as String

if (requestType == "SD") {
   issue.setAssigneeId("eyazici")
}

MoroSystems Support

Hello,

try to change line 

issue.setAssigneeId("eyazici")

with

def issueManager = ComponentAccessor.getIssueManager();
MutableIssue mutableIssue = issueManager.getIssueObject(issue.id) mutableIssue.setAssigneeId("eyazici")
mutableIssue.store();

and add following line to the imports

import com.atlassian.jira.issue.MutableIssue

Regards,

Milos