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Restrict JIRA user to access customer portal

Rinju Mukherjee

Dear Experts,

In my JIRA service desk project, I have configured that only customer/s, who my team adds to the project can access the portal and send request. Further for our dev. team (JIRA users), have view access in the JIRA service desk and can also add 'Internal Comments' in the JIRA service desk. However, any JIRA user, who are not even added to my service desk project, is able to access the portal.

I want it to be restricted and only those, who I add to my service desk project, should have access to the portal. Please suggest what addtional settings do I need to do? Or if I have to make any changes in the above settings?

Thanks

Rinju

Accepted answers

All comments

Nic Brough -Adaptavist-

Check the permission scheme for the project.

Arthur Mack

Look under JIRA service desk configuration and make sure No, only my team can create accounts is checked

Rinju Mukherjee

Hi Arthur,

Thanks for your reply. That is set exactly as you mentioned.

Thanks

Rinju

Rinju Mukherjee

Hi Nic,

Thanks for the hint. I have checked project pemission scehme but I could not able to fine any specific permission related to customer protal.

Can you please let me know which one i need check?

Thanks

Rinju

Nic Brough -Adaptavist-

Check who has permission to see the project first in the permission scheme, so you know who should be able to get to it. Specifically, what groups are in the Browse permission

Then go to the people section of the project and check who are "customers". The aim is to ensure your JIRA users are not customers.

Rinju Mukherjee

Hi Nic,

Thanks again.

As far as 'customers' as concerned, JIRA customers are not mared as customers.

For the 'Browse Project' permission, it is allowed for the JIRA users, as we would like our dev team to view service desk incident and also add internal comments. This I enabled because it was reocmmened in the official documentation of Atlassian. Following is the link:

https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html

Maybe i need to raise a ticket with Atlassian.

Thanks

Rinju

Chris Hassler

Sorry to jump in, but I would like to raise a question to the comment Arthur made on Aug. 30th:

"Rinju, you are supposed to add external customers in the Customers section either on their own or create an organization and add them there. If you are adding internal JIRA users then its best to make an organization and name it say INTERNAL JIRA users. If you add them just as users and not in an organization then as you say there is no way to remove them but you can remove organizations. It looks to me that depending how you intially setup your JSD will depend on wether or not the customer section gets populated with internal jira users or maybe you just added them on your own."

Another one of the admins in my site added a large group of JIRA users as customers to all of our Service Desk projects. I would like to replicate the functionality that Rinju was able to achieve (allowing internal users "Read" access to the service desk projects without public "write" access) but I cannot remove these users as you have described. I've created a organization within the project and added all the internal users, but if i remove the organization the users appear again as customers (with no organization) in the same project. If I remove the internal users from the organization, the same happens-the users appear again as customers (with no organization) in the same project.

Please advise, I'd like to clean our Customers section up so I can do more accurate testing and be able to isolate the desired customers to increase their experience. It appears you have been able to remove Jira Software users from the Service Desk Customer lists before per your comment, so I would like to know if there is another way to do this or if this functionality was lost in the UI update?

Thanks

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