Can't upload files via Drag and drop or browse for files

TorIX Operations

Hi team,

What is really strange is that uploading seems to have ceased to work randomly and I can't quite pinpoint what the issue is.  I went through some of the support documents which refer to ensuring the upload size is right, filenames are proper and making sure the baseURL is correct and in each situation they are all good to go.

I can see the file uploading in chrome (I've tried FF and Vivaldi, no luck), and once it hits 100% the page appears to refresh but no new files are posted.

AnnWorley

I understand you aren't seeing an error message when you try to upload attachments in Confluence. Using Chrome, the files appear to upload but do not appear in the attachment list when you refresh the page. You have checked the base URL.

Please let us know more about the issue. Is there any error in 
<confluence_home>/logs/atlassian-confluence.log when you upload a file?
Note: The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties

Please also check the Chrome dev tools console for errors. You can launch it by right clicking and choosing Inspect.

If you have a chance during off hours, you might try plugin safe mode to make sure user installed plugins are not interfering: Disabling or enabling all add-ons (using Safe Mode) All the macros provided by plugins will be unavailable while in safe mode.

If there is a reverse proxy in front of Confluence it would be a good idea to test uploading files while bypassing the proxy. Please see How to bypass a Proxy and SSL to test network connectivity

I look forward to hearing what you find.